Order Processing Time
All online orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping through our trusted carriers.

Local Delivery
We offer local delivery within Palawan. Deliveries are made during business hours, and we will contact you via text or email to confirm availability.

In-Store Pickup
You can skip the shipping fees with free local pickup at our store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1–2 business days.

International Shipping
We offer international shipping upon request. Please contact us first for assistance or a custom quote.

Tracking and Notifications
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery. Please allow up to 24 hours for the tracking information to update.

Delays and Issues
Please note that shipping times may vary due to high volume, weather, or carrier delays. If you haven’t received your order within the estimated timeframe, contact us on Messenger.