Terms and Conditions

Please read these terms carefully before using our services or placing an order.
Last updated: August 23, 2025

Agreement to Terms

By accessing and using Royce Outerwear Prints’ services, website, or placing an order with us, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Royce Outerwear Prints, a sublimation printing business located in Puerto Princesa, Palawan, Philippines.

If you do not agree with any part of these terms, you may not use our services or place orders with us.

Our Services

What We Offer
Sublimation printing on various apparel and merchandise
Custom design consultation and development
Bulk orders for events, corporations, and teams
Prototype development and approval process
Service Limitations
We accept orders starting from 1 piece. Some custom items may have a minimum order of 10 pieces.
Designs should be clear, high-resolution, and compatible with sublimation printing for the best results.
Colors may appear slightly different depending on lighting conditions and the display settings of your device.
We reserve the right to decline orders that do not comply with our policies or printing standards.

Order Process and Requirements

1. Order Placement
Orders can be placed online, via email, or in person at our facility
All ccustom orders require a 50% deposit unless alternative arrangements are made
Order confirmation will be sent within 24 hours of receipt
Large orders may require additional verification and approval time
2. Design Requirements
Designs must be provided in high-resolution format (minimum 300 DPI)
Accepted file formats: AI, PSD, PDF, PNG, JPG
Client is responsible for ensuring design rights and permissions
We may request design modifications for optimal printing results
3. Prototype Approval
Client must approve prototype before mass production begins
Changes after production starts may incur additional charges
Prototype approval constitutes final design acceptance
Approval must be provided within 7 days of prototype delivery

Payment Terms

Payment Schedule
Initial Deposit: 50% of total order
Final Payment: Due upon completion
Late Payment Fee: 2% per month
Accepted Payment Methods
Bank transfer
Cash (for local pickups)
GCash and other e-wallets
Check (for corporate accounts)

Delivery and Pickup

Delivery Options
Local delivery within Puerto Princesa
Provincial shipping throughout Palawan
National shipping via courier services
International shipping available upon request
Pickup Services
Free pickup at our Puerto Princesa Branch
Business hours: Monday-Saturday, 9 AM – 6 PM
ID required for pickup of fully paid orders.
Final payment due upon pickup
Delivery Terms
Free pickup at our Puerto Princesa Branch
Business hours: Monday-Saturday, 9 AM – 6 PM
ID required for pickup of fully paid orders.
Final payment due upon pickup

Quality Assurance and Returns

Quality Guarantee

We guarantee the quality of our workmanship and materials. All products undergo quality control before delivery.

Defects in printing or materials will be replaced at no charge
Color variations within industry standards are acceptable
Claims must be reported within 7 days of delivery
Photographic evidence may be required for claims
Return Policy

Custom orders are generally non-returnable due to their personalized nature. Returns are only accepted in the following cases:

Manufacturing defects or errors on our part
Significant deviation from approved prototype
Damage during shipping (must be reported within 48 hours)
Wrong items shipped

Intellectual Property

Client Responsibilities
Client guarantees they have rights to all designs and logos provided
Client indemnifies Royce Outerwear Prints against copyright infringement claims
Trademarked or copyrighted materials require proper authorization
Our Rights
We reserve the right to refuse orders with questionable intellectual property
We may showcase completed work in our portfolio (unless specifically prohibited)
Our original design work remains our intellectual property

Liability and Disclaimers

Limitation of Liability

Royce Outerwear Prints’ liability for any claim related to our services is limited to the total amount paid for the specific order in question. We are not liable for indirect, incidental, or consequential damages.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, supplier delays, or other unforeseeable events.

Contact and Dispute Resolution

Contact Information

Business Name: Royce Outerwear Prints
Location: NM Navarro Bldg, Corner Roxas St., Puerto Princesa, Philippines
Email: info@rowprintph.com
Phone: +63 999 808 6777
Business Hours: Monday-Saturday, 9 AM – 6 PM

Dispute Resolution

1. Direct Communication: Contact us first to resolve issues
2. Mediation: Attempt mediation if direct resolution fails
3. Local Jurisdiction: Philippine law governs these terms
4. Court Jurisdiction: Courts of Puerto Princesa, Palawan

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